BlackBerry Backup Extractor support

Our tutorials, sample code and FAQs.

Support centre › BlackBerry Backup Extractor support

Popular questions

What does the BlackBerry Backup Extractor do?

The BlackBerry Backup Extractor is able to retrieve any file from a BBDM backup. You can save all your data, saved games debug any information you want.

Blackberry backup Extractor is compatible with any backups generated with Blackberry Desktop Manager, including for models like Curve, Torch, Touch, Bold.

Where does BlackBerry Desktop Manager store its backups?

Under Windows XP, BlackBerry Desktop Manager will store backups in \Documents and Settings\USERNAME\My Document\BlackBerry.

Under Windows Vista and Windows 7, BlackBerry Desktop Manager will store backups in \Users\USERNAME\Documents\BlackBerry.

Can I use the BlackBerry Backup Extractor on a computer without BlackBerry Desktop Manager?

The BlackBerry Backup Extractor will automatically search in the default BlackBerry Desktop Manager backup location for your backups. However, the software doesn't require that BlackBerry Desktop Manager is installed on the computer on which you use it. You can copy your backups to another machine and use the BlackBerry Backup Extractor there. It is possible to extract on Windows from a backup made under OS X, and vice-versa.

Are data recovered with the BlackBerry Backup Extractor forensically sound?

Yes, data files are. The files are not manipulated in any way in the backup or reading process. Contact and calendar data is manipulatd into VCF and ICAL formats.

Uninstall the BlackBerry Backup Extractor

If you are looking to uninstall the BlackBerry Backup Extractor as it served you well so far but you don’t need it anymore, here are the steps you need to take.

  • On Windows: Open the 'Start' menu > 'All Programs' or 'Programs and Features'> BlackBerry Backup Extractor > Uninstall.
  • On Mac: Open the 'Applications' folder > BlackBerry Backup Extractor > Drag to Trash > Empty it from Trash to finish uninstalling.

Getting started

Restoring extracted files to my BlackBerry

Importing contacts from VCard or VCF

Importing your contacts into Outlook, Google Mail, or other modern email systems is easy. Our blog describes how to import your BlackBerry VCard contacts into Google Mail.

Information about BlackBerry Desktop Manager backups

If you're struggling to do something particularly complicated with your BlackBerry backup, the following resources might help:


In this section you will find supplemental info about how the billing process works and our policy regarding the licenses.

Payment and Tax handling

There are 2 payment options available:

You can pay by credit card (Visa, MasterCard or American Express) or by PayPal.

To complete your purchase using the credit card, enter your email address and the billing information, including your address.

For people who are choosing to purchase by Paypal the process is very simple. Just login into Paypal (if you are not already logged in) and complete the purchase steps.

On the purchase page you will notice that the Value Added Tax (VAT) number is showing and the country you are coming from.

We are required to charge VAT at a specific rate. The VAT rates are based on the location of the customer.

If you are buying on behalf of a business with a credit card please check the dedicated field and enter your company name and VAT ID for proper tax handling.

Your purchases are secured and we offer full SSL protection.


Refund policy

We’re committed to delighting our customers: we offer a full 30 day money-back guarantee for consumer users. If you’re not completely satisfied with the product, please reach out to our support team for a full refund.

Other answers

If you have further questions please contact us for more information.

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How can we help?

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We aim to reply to all messages within one working day.

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